FAQ

WHERE ARE THE CLOTHES MADE AND SHIPPED FROM？

Our factories are in Taiwan and the Philippines, so your order will be shipped from one of these two places.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Total delivery time = processing time + shipping time. Processing time usually takes 2-5 business days.

CAN I CHECK ORDER STATUS OR TRACK SHIPPING？

Of course! You can check your order status any time after it's placed. Tracking information will also be emailed to you when the order ships. Also, you could check the logistics information on our Tracking Page.

CAN I CANCEL OR CHANGE MY ORDER?

If you would like to cancel or make a change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

HOW DO I GET FREE SHIPPING？

For all orders over 69.99 EUR, you will automatically get free standard shipping.

WILL I HAVE TO PAY TAXES?

Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

Affected by Covid-19, there will be some delay on the delivery.